Overview
Multiquip is one of the largest, diversified manufacturers and suppliers of excellent quality products. Multiquip's comprehensive product portfolio includes light to medium construction equipment, power generators, and lighting.
Join our team!
Responsible for Multiquip field service programs in assigned territory within North America. This position is the direct contact between the company, vendors and MQ customers for service, training, warranty, Service+Plus repairs and technical parts matters. Generator, electrical, hydraulic and mechanical troubleshooting skills are required
Responsibilities
- Responsible for managing the day to day service operations in the assigned territory, scheduling customer training, customer inquiries and reporting/monitoring of product issues in the field
- Acts as a liaison with customers and Product Managers to identify technical problem areas within assigned product group, report on technical problems on unassigned products
- Responsible for reporting customer contact information, service issues, region activity, call reports, down lists and itineraries through CRM programs and Outlook
- Responsible for developing and maintaining Authorized Service Center in assigned region
- Responsible for warranty inspection, verification and authorization in assigned region
- Assists in the development of training material for assigned products
- Provides timely and accurate information to Product Managers and Vendors using MI reporting system
- Assists with creation and review process of service bulletins, FAQ, Parts/Ops manuals, PowerPoint and service instructions
- Provide technical guidance, assistance, and training to internal and external customers as requested
- Working knowledge of customers and market dynamics to help further Service+Plus program
Qualifications
Compensation and Benefits:
- Base pay + annual bonus
- Company Vehicle will be provided.
- Company Credit Card to cover business-related expenses.
- As a full time employee you will receive full benefits on the 1st of the month after 30 days of employment for you and your dependents
- Affordable PPO plan with Blue Shield with $25 copay, $500 Deductible and $3,000 out-of-pocket maximum
- Vision & Dental plans (including orthodontic coverage)
- Company paid Life, AD&D, short-term and long-term disability
- 401(k), Employee Stock Purchase Plans, and other financial benefits
- Tuition Reimbursement up to $5,250 a year
- MetLife Hyatt Legal and AFLAC benefit plans
- Employee Assistance Program, Paid Time Off, and Paid Holidays
COVID Vaccine Requirement
Multiquip currently requires new employees to provide proof of receiving at least one dose of a COVID vaccine to begin employment. An accommodation will be provided to those who qualify for a medical or religious exemption.
Compensation and Benefits:
- Base pay + annual bonus
- Company Vehicle will be provided.
- Company Credit Card to cover business-related expenses.
- As a full time employee you will receive full benefits on the 1st of the month after 30 days of employment for you and your dependents
- Affordable PPO plan with Blue Shield with $25 copay, $500 Deductible and $3,000 out-of-pocket maximum
- Vision & Dental plans (including orthodontic coverage)
- Company paid Life, AD&D, short-term and long-term disability
- 401(k), Employee Stock Purchase Plans, and other financial benefits
- Tuition Reimbursement up to $5,250 a year
- MetLife Hyatt Legal and AFLAC benefit plans
- Employee Assistance Program, Paid Time Off, and Paid Holidays
Physical Requirements:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is frequently required to talk and hear.
- The employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms; and climb or balance.
- The employee must be able to continuously lift heavy machines and/or move in excess of 100 pounds.
Multiquip provides competitive pay and benefits and supports our employees through our values of safety, integrity and respect.
Employment is subject to pre-employment physical, drug-screening and background investigation. E-Verify (www.dhs.gov/E-Verify) is used to verify a candidates' legal right to work in the U.S.
Multiquip Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will received consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected class.
Apply Here: https://www.click2apply.net/ygOejwSzQnZaiw6kU6n4A
PI150765691
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