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Founded by Veterans in Hampton Roads

Company Name:
Agiloft Inc
Approximate Salary:
Not Specified
Location:
Redwood City, California
Country:
United States
Industry:
Customer Service
Position type:
Full Time
Experience level:
< 2 years
Education level:
High School or equivalent

Technical Support Representative 1 - (Remote) US Based

Thrive with Agiloft

Are you an experienced Technical Support Representative who is successful, motivated, smart, energetic, and looking for a rewarding position in a growing, profitable, and dynamic company?

Agiloft is looking for a Technical Support Representative that thrives working in multiple industries, with unique business challenges requiring sophisticated solution design.

Why Join Agiloft?

  • Agiloft was named the market leader in every category in the Gartner Critical Capabilities for CLM report, and a market leader in the Gartner Magic Quadrant. Contract Lifecycle Management (CLM) is one of the fastest-growing areas of enterprise sales, with a TAM projected to climb from $2B to $7B in the next 5 years.
  • The Agiloft Contract and Commerce Lifecycle Platform has won over a dozen awards, including the Editor's Choice award from PC Mag, for the past five years in a row.
  • Agiloft has a highly differentiated value proposition which is uniquely appealing to enterprises: pre-built applications with a deeply configurable, no-code platform for integrated Business Process Management throughout an organization.
  • Agiloft is pioneering the applied use of Artificial Intelligence to enable next-generation business commerce at organizations ranging from small enterprises to U.S. government agencies and Fortune 100 companies.
  • Agiloft is the only company in the industry with the confidence to provide an unconditional satisfaction guarantee, and you too will be successful with Agiloft.

As the leader in the CCLM market, Agiloft is winning many Enterprise deals and looking to hire the best talent to meet this demand with a competitive compensation plan that rewards overachievement.

Position Overview

You will be a part of our Technical Customer Support team, responsible for handling technical customer support for our product by phone, web, and email and working with developers to resolve critical issues for customers in a timely manner.

In addition, once experienced on our product, you will be engaged in designing and implementing the software solution to meet the business needs of clients that range from industry giants such as Chevron and NEC to tiny startups. Each customer needs something different, and we are hiring support analysts who will find creative solutions for these requirements.

This requires a deep understanding of the software and the ability to see issues from the customer's perspective. The breakthrough we made at Agiloft is that the software can be configured to meet all these different needs without writing a line of code. Everything is done through a wizard-based customization interface using a standard browser.

The ideal candidate has a strong analytical and logical mind, a technical background, good judgment, people skills, and excellent attention to detail in this position.

The ideal candidate has 1-2 years of experience in a technical support role.

Job Responsibilities

  • Answer and respond to phone, email, and chat inquiries from our customers.
  • Provide excellent customer service to all customers, partners, and internal stakeholders when interfacing with them
  • Assist with software installations
  • Follow all ticket SLA and notation departmental guidelines
  • Document issues, file and follow up on customer problem tickets.
  • Work with the Engineering team to resolve customer problems.
  • Learn our software product inside and out.
  • Become knowledgeable about products with which we integrate, such as Active Directory, LDAP, Outlook, Word, Excel, and Salesforce.

Requirements

  • 1-2 years of experience in a technical support role.
  • 4-year college degree preferred.
  • Intelligence, creativity, familiarity with web-based technologies, and the ability to rapidly learn a complex and wide-ranging program.
  • Experience with database concepts, web-based technologies, and operating systems.
  • Excellent trouble-shooting and analytical skills, desire to solve problems, and make things work.
  • Good judgment, capacity to independently evaluate situations, and identify the optimum course of action.
  • Excellent written and verbal English communication skills.
  • Ability to interact politely with the occasional difficult customer.
  • Ability to manage multiple tasks and set appropriate priorities.
  • Initiative in seeking ways to contribute to the success of the company that goes beyond a narrow definition of job responsibilities.
  • Programming or IT/Sys Admin experience a plus

Benefits and Perks

  • Competitive salary
  • Health and dental insurance
  • 401k plan with company match
  • Referral bonuses
  • Generous vacation and flexible work schedules
  • Professional development and career growth opportunities
  • Awesome team members

Interested? Apply now!

For a full list of open positions and to submit your application, go to our website http://www.agiloft.com/jobs.htm

Agiloft is an Equal Opportunity Employer.

Agiloft is an equal opportunity employer and prohibits discrimination of any kind. All employment decisions at Agiloft are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, national or social ethnic origin, sex (including pregnancy), age, physical, mental, or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union, or domestic partnership status, past or present military service, family medical history, genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

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