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Founded by Veterans in Hampton Roads

Company Name:
Liberty Tax Service
Approximate Salary:
15.00 Per Hour
Virginia Beach, Virginia
United States
Customer Service
Position type:
Part Time
Experience level:
Entry Level
Education level:
High School or equivalent
1716 Corporate Landing Parkway
Virginia Beach
Glenn Murray
757 493 8855

Tax Support Representative

Position Purpose

Provide tax support through various methods to resolve customer issues in a timely and effective manner.


Position Responsibilities/Duties/Functions/Tasks

  • Provide tax support for federal and state individual returns using live online communication methods to include e-mail, Live Chat and both inbound/outbound calls   
  • Analyze customer problems and formulate plan of resolution
  • Analyze calls and route to proper support group
  • Follow in-house procedures and escalation processes for customer issues
  • Document issues thoroughly and accurately with call information and resolutions
  • Communicate high impact issues to supervisors
  • Complete projects as assigned by Tax Support Supervisor in a timely manner


Position Qualifications

  • Working knowledge of Windows 7 (or later) and Microsoft Office Suites
  • Strong Customer Service Skills
  • Solid communication skills both verbal and written
  • Ability to type fast and accurately
  • Ability to multi-task and thrive in a fast paced, highly structured environment
  • Experience in Taxation and/or Accounting or tax preparation


Physical Demands and Work Environment

Position requires working at a desk at the corporate office for periods of time up to eight hours


Employee Acknowledgement

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions.  While this list is intended to be an accurate reflection of the current job, Liberty Tax Service reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, work load, or technological developments).


Liberty Tax Service is an equal opportunity employer.