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Founded by Veterans in Hampton Roads

Company Name:
Approximate Salary:
13.75 - 15.00 Per Year
Seattle, Washington
United States
Position type:
Full Time
Experience level:
Entry Level
Education level:
High School or equivalent

Shelter Counselor

We are looking for energized and passionate Shelter Counselors to manage basic day-to-day operations in the Connections Program. Shelter Counselors are tasked with delivering these critical survival services, with special emphasis on working with clients on issues related to employment and housing. Daily work hours are 6:30am-3pm.


  • Maintain order and communicate/enforce agency rules and policies.
  • Intervene in client crises (medical, mental health, interpersonal).
  • Interact with clients in the general milieu and common areas.
  • Monitor dayrooms and lobby areas to maintain safety and security of clients and premises.
  • Open the facility and prepare for the business day, and/or secure the facility for the night.
  • Consult with other staff and/or outside agencies as needed regarding client issues and needs.
  • Provide information on employment and housing searches to clients, and assist with basic computer skills in the computer lab.
  • Collaborate with case managers and refer clients needing more specialized program staff or to outside services, when appropriate.
  • Work with and support community volunteers who volunteer during shift.
  • Actively participate in staff meetings and in?service trainings.
  • Assist with the preparation, organization, serving and cleanup of food service scheduled during shift.
  • Maintain order and cleanliness of work area.
  • Work scheduled hours at Connections stations and/or milieu coverage and perform all duties of those areas.
  • Monitor and ensure the return of all towels, bowls, and other DESC property issued to clients.
  • Document services provided during shift hours, in accordance with established procedures.
  • Observe client behaviors in the area surrounding Connections, and intervene when necessary to discourage loitering, fighting, use or sale of drugs and alcohol, and other uncivil or illegal behaviors.
  • Provide assistance to homeless people and others who are experiencing crises caused by mental illness and/or excessive drug/alcohol consumption.
  • Provide information about and referrals to other services available in the community to homeless people and others in need.
  • Be able to work in other projects as needed.
  • Other duties as assigned.


  • At least one year experience in human services (paid or volunteer), preferably working with adults challenged by homelessness, mental illness and/or chemical dependency.
  • Basic understanding of homelessness and various characteristics of homeless adult populations; experience with mental illness and/or chemical dependency preferred.
  • Ability to communicate and work effectively with staff from various backgrounds and disciplines.
  • Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behavior.
  • Subscribe to philosophy of cooperation and continuity across programs, and of consideration and respect for clients.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required to sit, communicate with other employees, required to lift and carry items weighing up to 40 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


DESC is committed to diversity in the workplace, and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, sexual orientation, age, national origin, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Women and minorities are encouraged to apply.


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