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Founded by Veterans in Hampton Roads

Company Name:
Terminal Security Solutions Inc.
Approximate Salary:
15.49 - 15.00 Per Hour
Galveston, Texas
United States
Customer Service
Position type:
Part Time
Experience level:
< 2 years
Education level:
High School or equivalent

Part Time Customer Service Pier Agent $15.50p/h

Our Pier Agents strive to exceed guest expectation by delivering a smooth experience through the Cruise terminal while providing excellent customer service in all areas for the Cruise lines Metro Shore represents. Pier Agents are responsible for greeting and assisting guests to navigate both inside and outside the cruise terminals. There are various positions within the terminal that they may be asked to perform to include check in which requires data entry and validation of guests information along with terminal directional capacities.

  • Positive Attitude.
  • Required to perform basic data input functions on a laptop computer, tablet or handheld device.
  • Review and verify validity of all travel documents and proof of citizenship presented by guests for check-in to ensure compliance with U.S. and International Law.
  • Communicate clearly with peers and guests.
  • Answer general questions in an accurate and pleasant manner and provide pertinent information regarding boarding and sailing; take the initiative to assist guests. If unable to respond and resolve on your own, know when to elevate to upper management.
  • Greet each guest with a warm smile while maintaining a positive demeanor.
  • Follow all company policies and procedures.
  • Maintain dependable attendance and follow appearance guidelines and cruise line brand standards.
  • Remain flexible and willing to adapt to schedule or position modifications at the request of an on-site Supervisor.
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