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Company Name:
University of Pittsburgh
Approximate Salary:
Not Specified
Pittsburgh, Pennsylvania
United States
Information Technology
Position type:
Full Time
Experience level:
5 - 8 years
Education level:
Bachelor's Degree

IT Customer and Application Support Analyst SharePoint Developer

The University of Pittsburgh's Computing Services and Systems Development (CSSD) department is seeking an IT Customer and Application Support Analyst that will have responsibility for support of computing devices and enterprise applications throughout the University. This position is a high-level, technical position and duties include the following: resolving customer questions and problems that could originate from the Technology Help Desk, Service Owners, or directly from customers. Specific duties include: supporting enterprise applications; providing feedback to Service Owners concerning desired features, common issues and opportunities for improvement; prompt completion of project tasks; assisting with enterprise application testing; working with vendors to resolve customer application issues; supporting remote desktops; supporting mobile devices; and assisting with enterprise migrations and implementation of new enterprise services. Support staff work in a dynamic, fast-paced environment which provides support over the phone, through e-mail, and in person onsite support. Technical requirements include experience in the creation and support of SharePoint sites, extensive knowledge of Microsoft Office suite of products to include Microsoft Exchange, technical desktop (Windows and Mac) and mobile device (iOS and Android) expertise, ability to clearly and accurately document technical solutions, and experience in a technical call center / service ticket driven environment. Excellent technical troubleshooting skills are a must. Bachelor's degree in CS, IS or a related field preferred (or equivalent in experience), have at least 6 to 8 years' experience in the IT field, and have IT customer support experience. The successful candidate must provide exceptional customer service and be willing to assist peers to ensure the success of the Customer and Application Support team. Must have a demonstrated track record of achieving stated goals - excellent professional communication, presentation and interpersonal skills are required. The ability to handle multiple priorities and react to immediate problems and tight deadlines is essential. The need to fully and accurately document solutions to issues, end user instructions, work logs in user tickets and other documentation is crucial.Applicants must provide three work related references (supervisory, whenever possible) as well as include their complete employment and salary history on their application. The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EEO/AA/M/F/Vets/Disabled. Bachelor's degree in Information Science, Computer Science, Engineering or related field required to meet the technical demands of this position. Experience with current web and networking technologies including IIS, Active Directory is beneficial in addition to having worked with document management software and understand current paperless strategies and services.


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