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Founded by Veterans in Hampton Roads

Company Name:
Agiloft Inc
Approximate Salary:
Not Specified
Location:
Redwood City, California
Country:
United States
Industry:
Customer Service
Position type:
Full Time
Experience level:
2 - 5 years
Education level:
Bachelor's Degree

Enterprise Customer Success Manager (Remote)

Thrive with Agiloft 

Are you an experienced Customer Success Manager who is successful, motivated, smart, energetic, and looking for a rewarding position in a growing, profitable, and dynamic company? 

Agiloft is looking for Customer Success managers that thrive working with large enterprises in multiple industries, with unique business challenges requiring sophisticated solution design.   

Why Join Agiloft? 

  • Agiloft was named as the market leader in every category in the Gartner Critical Capabilities for CLM report, and a market leader in the Gartner Magic Quadrant. Contract Lifecycle Management (CLM) is one of the fastest-growing areas of enterprise sales, with a TAM projected to climb from $2B to $7B in the next 5 years. 
  • The Agiloft Contract and Commerce Lifecycle Platform has won over a dozen awards, including the Editor's Choice award from PC Mag, for the past five years in a row. 
  • Agiloft has a highly differentiated value proposition which is uniquely appealing to enterprise: pre-built applications with a deeply configurable, no-code platform for integrated BPM throughout an organization.  
  • Agiloft is pioneering the applied use of Artificial Intelligence to enable next-generation business commerce at organizations ranging from small enterprises to U.S. government agencies and Fortune 100 companies. 

 

  • Agiloft is the only company in the industry with the confidence to provide an unconditional satisfaction guarantee, and you too will be successful with Agiloft. 

 

As the leader in the CCLM market, Agiloft is winning many Enterprise deals and looking to hire the best customer success managers with a competitive compensation plan that rewards over achievement. 

 

Position Overview 

Agiloft seeks collaborative, enthusiastic, and professional individuals to join our success-driven culture. If you’re looking for an opportunity to flex your muscles in a high-energy environment where you own your career, we’d love to hear from you.

The Customer Success Manager is responsible for nurturing and expanding existing clients’ solutions, promoting and driving renewals, and partnering with account executives for cross-selling and up-selling Agiloft’s core business software solutions. You will be involved with renewal management, account management, customer education, and business reviews.

You will work with customers to review their Agiloft use and propose extensions, provide functionality and pricing information, prepare and present presentations and demos, and work with internal departments to drive customer satisfaction. You will also drive customer success initiatives while maintaining focus on customer outcomes and provide feedback for product expansions and upgrades.

Job Responsibilities

  • Build and maintain a thorough understanding of our products and any new products as they are developed
  • Drive retention and growth among our customers by understanding their business needs and helping them succeed
  • Map the customer journey and objectives over the course of the relationship and track progress
  • Track and assess account health
  • Develop trusted advisor relationships with primary account users and ensure they become Agiloft champions
  • Stay on top of any major changes within their customer’s organization to effectively help manage the change and develop the relationships as necessary
  • Managing the reference-ability of the relationship and driving customers to Agiloft events
  • Manage and resolve urgent customer issues, escalating to internal teams as necessary
  • Partner with account executives and solution engineers to grow customer portfolio renewal seats and sell additional solutions to customers
  • Meet key performance indicators around churn, customer satisfaction, usage-data, and renewal activities
  • Work closely with clients and cross-functional teams at Agiloft to facilitate product expansion and upgrades

Required Qualifications

  • 5-10 years of software sales or consulting experience in Contract Lifecycle Management, ITIL Service Desk, Business Process Management, Document Management, ERP or related systems
  • 3-5 years of Customer Success, Relationship Management, Account Management, or similar role
  • BS/BA or related industry field sales experience
  • Cloud software/SaaS full sales-cycle experience
  • Experience with value selling and other leading solution sales technique
  • Excellent interpersonal, communication, persuasion, presentation, and writing skills
  • Experience scoping, managing and executing customer demonstrations and proof of concepts
  • Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution
  • Positive attitude with a desire to help our customers reach their goals
  • Willingness to travel (up to 20%)

** Please note, there has been a temporary halt to travel due to COVID-19. The travel requirements listed here assume that business travel restrictions have been lifted.

Company Benefits and Perks

  • Competitive salary
  • Health, dental, and vision insurance
  • Voluntary Life-AD&D, Short-Term Disability, Long-Term Disability
  • 401k plan with company match
  • Paid Parental Leave policy
  • Referral bonuses
  • Generous vacation and flexible work schedules
  • Professional development and career growth opportunities
  • Awesome team members

Interested? Apply now!

For a full list of open positions and to submit your application, go to our website http://www.agiloft.com/jobs.htm

Agiloft is an equal opportunity employer and prohibits discrimination of any kind. All employment decisions at Agiloft are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, national or social ethnic origin, sex (including pregnancy), age, physical, mental, or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union, or domestic partnership status, past or present military service, family medical history, genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

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