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Founded by Veterans in Hampton Roads

Company Name:
InterMetro Industries
Approximate Salary:
30000.00 Per Year
Wilkes-Barre , Pennsylvania
United States
Customer Service
Position type:
Full Time
Experience level:
5 - 8 years
Education level:
High School Not Completed
651 North Washington Street
Wilkes Barre
Sharon Strunk

Customer Service Representative II, Latin America (742)

InterMetro Industries is seeking a Customer Service Representative II to serve our Latin America market. This position will provide consistent, exceptional support of daily activities with customers, sales representatives, internal customers and department members in maintaining proper level of service. This position has assigned territory responsibilities.

1. Provide timely support via phone, email or live chat to customers regarding orders, product, services, problem situations or other inquiries.

2. Refer customers to CS Supervisors or designated resource as required.

3. Record details of customer contacts and actions taken.

4. Manage assigned territory.

5. Handle RMA's.

6. Work closely with the credit department to resolve disputed credit items.

7. Provide feedback to company on the efficiency of the customer service process, product/service failures or customer concerns.

8. Possess knowledge and understanding of the Business Code of Ethics.

9. Understanding of Letters of Credit and NAFTA requirements for Latin America customers.

10. Work as liaison between International Sales Offices, Corporate HQ and Operations.

11. Other duties as assigned.

Required Skills:


  • High School Diploma or GED
  • 5 Years Customer Service experience.
  • Excellent customer service skills.
  • Good written and verbal communication skills in both Spanish and English
  • Good Microsoft Office skills.
  • Ability to work effectively and cooperatively in a team environment.
  • InterMetro Industries is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

    No calls or agencies please. InterMetro Industries will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

    Relocation assistance is not available for this position. If you need an accommodation to apply for this position, please email or call (570) 706-4131. Please allow for 24-48 hours for us to respond.