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Founded by Veterans in Hampton Roads

Company Name:
Approximate Salary:
32175.00 - 34749.00 Per Year
Seattle, Washington
United States
Position type:
Full Time
Experience level:
< 2 years
Education level:
Bachelor's Degree

Connections Case Manager

Connections is a comprehensive daytime service and referral center that addresses the needs of homeless men and women by providing individualized support, basic skills training and referrals to local services and housing. Connections aims to eliminate existing barriers that prevent homeless men and women from securing and retaining livable wage jobs and stable, affordable housing. Connections staff work with clients one-on-one to create comprehensive plans to secure housing and employment that will end their homelessness and give them hope for an improved future. Many of those who used the program for more than a day or two have had their lives profoundly improved. Unlike other DESC programs, Connections serves men and women whose homelessness appears to be related primarily to economic conditions in their lives - such as the need to secure and retain livable wage jobs and stable, affordable market-rate housing. People who need specialized services for mental health, substance abuse, or other problems related to a disability will be referred to more appropriate programs at DESC or other agencies.


  • Provide information to a wide variety of individuals who seek assistance in the Connections Program.
  • Interact with client population and perform assessments on selected clients.
  • Develop plans and follow-up strategies for clients on caseload.
  • Contract with clients for services and activities to be performed.
  • Provide information/referral/advocacy services to clients on caseload, and others as appropriate.
  • Provide counseling, short or long-term, as determine by the needs of the clients.
  • Intervene in crises with individual client and in the general population of the facility.
  • Open the facility and prepare for the business day, and/or secure the facility for the night.
  • Work shifts as assigned covering milieu to maintain order and communication and enforce agency rules.
  • Cooperate with other programs and agencies in the social service system to provide good networking of client services.
  • Maintain service notes and files in an orderly, up-to-date manner.
  • Become familiar with local employment, housing and other resources.
  • Participate in staff meetings and training sessions.
  • Rotate to work a courtesy patrol shift occasionally, which includes walking around the outside entrances of program sites for the period of the shift to receive communication from community members and monitor uncivil or illegal behavior.
  • Other duties as assigned.


  • Bachelor's degree required; one in a social or behavioral science highly preferred.
  • Ability to meet state requirements for registration as a counselor.
  • Experience working with the homeless, economically disadvantaged, mentally ill or chemically affected.
  • Ability to communicate and work effectively with individuals from diverse backgrounds.
  • Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behavior.
  • Commitment to the philosophy of cooperation and continuity across agency programs and the philosophy of consideration and respect for clients.
  • Bilingual in English/Spanish highly preferred.
  • Valid Washington state driver's license and insurable driving record.


DESC is committed to diversity in the workplace, and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, sexual orientation, age, national origin, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Women minorities are encouraged to apply.


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