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Founded by Veterans in Hampton Roads

Company Name:
Approximate Salary:
39797.00 - 43.00 Per Year
Seattle, Washington
United States
Position type:
Full Time
Experience level:
2 - 5 years
Education level:
Bachelor's Degree

Clinical Support Specialist Supervisor (2082)

Keys to Home is a scattered-site permanent supportive housing program serving chronically homeless disabled adults. The program promotes consumer choice in housing primarily within the private rental market. Incorporating a housing-first approach, individualized, person-centered housing plans guide service delivery. Incorporating a housing-first approach, individualized, person-centered housing plans guide service delivery. Under the supervision of the Project Manager, the Clinical Support Specialist (CSS) Supervisor provides direct supervision to a team of CSSs, including clinical oversight of the services clients receive focusing on long-term housing retention for client participants. The CSS Supervisor also oversees clinical documentation and compliance for CSSs. The CSS Supervisor collaborates with CSSs, Keys to Home team members, community case managers and other outside providers and agencies to provide and coordinate clinical services for clients. The supervisor works with the Project Manager and other administrative/management staff on overall project operational needs.


  • Provide direct supervision to Clinical Support Specialists in their casework and other duties.
  • Oversee and support work of CSS and any attached community case manager to develop a Goal and Service Plan outlining goals and strategies to ensure housing success.
  • Assist Housing Specialists in working with participants to identify and address potential barriers to successful housing acquisition and maintenance, such as income, credit history, arrears, and legal issues.
  • Consult and collaborate with Housing Specialists to insure effective housing stability planning for clients.
  • Lead collaboration/coordination with partner agencies, in service delivery and housing stability efforts.
  • Facilitate engagement of residents through creative, resourceful strategies that build trust and confidence.
  • Coordinate with Manager of Supported Employment on work of Employment Specialists and vocational efforts with project clients, as well as coordination with CSS team.
  • Coordinate with Chemical Dependency Supervisor in designing work plan for CD-CSS staff.
  • Facilitate connections with outside case management and primary medical care, as appropriate for residents.
  • Intervene in crises and assist with housing re-stabilization as needed.
  • Assist with other property management functions as assigned.
  • Assist with tenant selection and review as assigned.
  • Oversee CSS service and compliance documentation.
  • Assist clients in the formation of interest groups or therapeutic support groups; facilitate when appropriate.
  • Plan outings and other activities to improve resident skills in activities of daily living and to promote and facilitate community integration activities.
  • Work with residents and other staff to identify needs for additional on-site services, groups and activities. Participate in staff meetings and trainings.
  • Other duties as assigned.


  • MSW or related degree. Equivalent relevant Bachelor's degree and relevant experience may be substituted for MSW degree requirement.
  • Two years of experience working with homeless, mentally ill, or chemically dependent adults.
  • Basic understanding of homelessness and various characteristics of homeless adult population.
  • Ability to meet state requirements for registration as a counselor.
  • Ability to communicate and work effectively with staff from various backgrounds and disciplines.
  • Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behaviors.
  • Commitment to a philosophy of cooperation and continuity across programs and of consideration and respect for clients.


  • Valid Washington State driver's license and insurable driving record preferred.
  • Case management and supervisory experience.
  • Bilingual Spanish/English.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required sit for long periods of time, communicate with other persons by talking and hearing, required to lift and carry items weighing up to 25 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


DESC is committed to diversity in the workplace, and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, sexual orientation, age, national origin, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Women and minorities are encouraged to apply.


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