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Founded by Veterans in Hampton Roads

Company Name:
Approximate Salary:
30128.00 - 34245.00 Per Year
Seattle, Washington
United States
Position type:
Full Time
Experience level:
Entry Level
Education level:
Bachelor's Degree

Behavioral Health Case Manager

As a member of a multi-disciplinary team providing crisis intervention services at a residential treatment facility, Behavioral Health Case Managers assist in creating and implementing client centered, detailed disposition plans; facilitate group and individual counseling; work with other clinical staff to ensure services are fully integrated with mental health, chemical dependency, and primary care; develop and maintain a comprehensive list of community resources; provide transportation for clients as necessary; participate in staff meetings and trainings; and maintain a safe and clean environment.


  • Participate as a member of a multi-disciplinary team providing on-going case management services to adults with severe and persistent mental illnesses and/or chemical dependency issues.
  • Provide phone screenings for referents to the Crisis Diversion Interim Services.
  • Engage clients admitted to the CSC and maintain working relationships through creative resourceful strategies which build trust and confidence.
  • Assist in creating and implementing discharge plans; develop goal planners with client's participation; facilitate linkages to collaborative resources when appropriate.
  • Assume primary responsibility for coordinating all aspects of client's support and goal planners. This includes: providing and/or coordinating the delivery of psychiatric treatment; substance abuse treatment; 24-hour support services; and performing acute case management to facilitate client access to food, clothing, housing, medical care, financial assistance and vocational training or employment.
  • Advocate for clients' access to community resources and services, ensuring that clients' needs are met and rights maintained; consult and collaborate with community providers to ensure continuity of care.
  • Participate in the planning, organizing and facilitating of group treatment services for clients served by the mental health program.
  • Provide crisis intervention and risk assessment; tolerate unusual or unpleasant behavior.
  • Provide counseling, as qualified.
  • Document services provided.

Other duties & responsibilities:

  • Participate in psychiatric consultation, supervision, program meetings and in-service trainings; participate in clinical reviews and case conferences for clients admitted to the CSC.
  • Comply with the agency's clinical accountability policies and procedures; maintain current and complete clinical and administrative records; participate in quality assurance reviews when assigned.
  • Comply with applicable program research and evaluation procedures.
  • Demonstrate the ability to work effectively under supervision, as part of a multi-disciplinary team, and independently, when necessary.
  • Take initiative to meet the changing needs of community mental health treatment.
  • Promote and maintain positive relationships with the surrounding neighborhood.
  • Participate in verbal de-escalation and physical interventions in emergent situations and be willing and able to assist other staff as needed to maintain a safe and secure environment.
  • Provide transportation for clients as necessary.
  • Other duties as assigned.


  • Current Washington Department of Health minimum credential as an Agency Affiliated Counselor in good standing.
  • Bachelor's degree.
  • Be able to pass a Washington State Criminal background check.
  • Willingness to be flexible and work cooperatively with co workers to accomplish all responsibilities of the team.
  • Interest in and experience working with individuals disabled by mental illness and/or substance abuse who are experiencing a crisis.
  • Interest in or experience working with clients who are difficult to engage and maintain in traditional mental health programs.
  • Valid Washington State driver's license and insurable driving record.
  • Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behaviors.
  • Ability to communicate and work effectively with staff from various backgrounds.
  • Subscribe to the philosophy of cooperation and continuity across programs and of consideration and respect for clients.
  • Ability to work flexible hours as required by program and staffing needs.


  • Bachelor's degree in social work, psychology or other behavioral science.
  • Meet criteria as a Mental Health Professional as defined in RCW 71.05, WAC 388-865-0400, preferred.
  • Bilingual in Spanish and English preferred.
  • Bicultural background/experience and/or qualify as an Ethnic Minority, DD, or Geriatric Mental Health Specialist (per WAC 388-865-0150 definition), preferred.
  • Knowledge of de-escalation skills, crisis intervention & stabilization, and harm reduction strategies, preferred.

Strong applicants are able to demonstrate the ability to be positive in their empathetic responses to all persons; understand the value of meaningful and deep client engagement; have the potential to acquire the necessary knowledge, attitudes and skills of an effective crisis worker; and value a non-judgmental response to sensitive issues. Candidates should be able to accept feedback and work in a highly collaborative and potentially stressful environment.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required sit for long periods of time, communicate with other persons by talking and hearing, required to lift and carry items weighing up to 40 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

EQUAL OPPORTUNITY EMPLOYER DESC is committed to diversity in the workplace, and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, sexual orientation, age, national origin, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Women and minorities are encouraged to apply.


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